Maintenance & Support
Monthly care for what you've built.
Monthly maintenance plans covering updates, security patches, backups, uptime monitoring, bug fixes and emergency help.
Our approach
Websites and apps need regular attention: updates, backups, the odd fix. A maintenance plan means someone is looking after that every month, so problems are small when they’re found.
If we built your project, we already know it well. If we didn’t, we’ll review it first and tell you honestly what shape it’s in.
What's included
- Monthly maintenance plans
- Bug fixes and performance improvements
- Software and plugin updates
- 24/7 uptime monitoring and alerts
- Emergency help when something breaks
- Regular security patches
What you get
What changes for your business.
- 01
Problems caught early
Monitoring alerts us to outages and errors, often before you or your customers notice.
- 02
Always up to date
Regular updates and patches keep your software supported and safe.
- 03
Someone to call
A team that already knows your system when you need help quickly.
Process
How a project runs.
Four stages, the same for a five-page website or a full application.
Step 01
Conversation
We talk through your business, your customers and what the project needs to achieve, and look at anything you already have.
Step 02
Proposal
You get a written scope, timeline and price. Nothing starts until you have approved it.
Step 03
Build and review
We work in short cycles and show you working software as we go, so there are no surprises at the end.
Step 04
Launch and support
We deploy, check everything in production and stay on for fixes, updates and improvements.
Questions
About Maintenance and Support
The questions we hear most about this service.
Do you support websites or apps you didn't build?
Yes. We start with a short technical review of the code and hosting, then take over from there.
What's included in a monthly plan?
Plans are set up per client, but usually cover updates, security patches, backups, uptime monitoring and a set amount of fixes or small changes each month.
Is there a warranty after a new project?
Every project we deliver includes 30 days of free bug fixes after launch. After that, a maintenance plan keeps things running.
Related
Often combined with
Tell us what you need.
Share a few details and we'll reply within 24 hours on business days with next steps. No obligation.